Motorist Assistance Program
The Motorist Assistance Program (MAP) is a partnership between the Harris County Sheriff’s Department, METRO,
The Texas Department of Transportation, the Houston Automobile Dealer’s Association and Cingular Wireless Telephone
Company. The Motorist Assistance Program is a traffic management strategy that utilizes 16 vans and trucks to assist
more than 36,000 motorists every year with minor vehicle problems that impede the flow traffic on Houston area freeways. They
assist motorists with changing flat tires, provide fuel or water, assist with minor engine repairs, jump start
vehicles and transport motorists to safe locations.
Houston TranStar has established a multi-media partnership with the major news outlets in
Houston, Texas (the 11th largest media market in the country). Houston TranStar’s Closed Circuit Television
images and Automatic Vehicle Identification (AVI) speed data can be seen on ABC, CBS, NBC, News 24 and FOX seven
days a week, 365 days a year. Houston TranStar also provides other outlets including Metro Traffic Network, Navteq Traffic,
and the Houston Chronicle with traffic and weather-related information so citizens of the region can be kept up-to-date
on current driving and weather conditions.
Houston TranStar was the first management center in the nation to establish a partnership with the Washington
D.C. based Operation Respond Institute for the use of the Operation Respond Emergency Information System (O.R.E.I.S).
The O.R.E.I.S. affords Houston area emergency response personnel the opportunity to quickly access information
concerning hazardous loads traveling on Houston’s freeways. With this system, Houston TranStar can access
information on hazardous materials by container number, trailer number or carrier name. In the event of an
accident, responding emergency personnel can quickly identify the materials at hand, the safety precautions they
must employ and the correct methods to contain the hazardous situation.